# Support

Loft is a player for your own media account. It does not include, sell or point to any channels, films or series; you add the account your provider gave you.

## Adding a source

Loft works with Xtream accounts. You need three things, all from your provider's welcome email:

• Server address, like http://example.com:8080. The portal or panel address, not a

playlist link.

• Username
• Password

Settings ▸ Sources ▸ Add Source. On Apple TV you can scan a code with your phone and type on that instead.

A server address beginning http:// rather than https:// sends your password unencrypted. Loft warns you before saving one. That is your provider's choice, not something the app can fix.

## Playback

MP4 plays directly. MKV, AVI and TS are converted on the device as they play, which is why they take a moment to start.

Some things cannot be played on Apple devices at all:

• DTS and TrueHD audio. If a film has no other audio track it plays silently, and Loft

says so rather than pretending.

• Blu-ray and DVD picture subtitles. Text subtitles work, including those inside a

Matroska file.

## Your data

Everything stays on your device. Nothing is sent to us, because there is nowhere to send it to: Loft has no account and no server of its own.

Optional iCloud sync (Settings ▸ iCloud) keeps your devices in step through your own iCloud account, encrypted end to end. Your catalogue is not synced; each device fetches its own from your provider. Your provider login travels through iCloud Keychain and stays there.

Settings ▸ Export Library writes a backup of your favorites, watchlist, lists and history that you can put back on any device.

More detail in the privacy policy.

## Something wrong?

Write to loft@abishevs.dev. Telling me what you were doing, what happened and which device you were on turns a slow exchange into a quick one.